The Knox Company will be closed for the holidays beginning Monday, December 23, 2013 through Friday, January, 3, 2014 and will re-open on Monday, January 6, 2014.
Friday, December 20, 2013 will be the last full shipping day prior to the holiday shutdown.
Happy New Year!
The Knox Company warrants Knox® products to be free from defective materials and workmanship for a period of one (1) year from the date of purchase.
During the period of this warranty, the Knox Company is obliged to replace or repair any part of a product proving defective in material or workmanship.
We warrant that Products sold to you under this Agreement will conform to our then-current published specifications for the Product and limited to the warranty period specified by Knox for that Product on the date of your order. We reserve the right to make changes to our products and have no obligation to alter products previously purchased. Our sole obligation to you and your exclusive remedy under this warranty is as follows: a) We will repair or replace without charge Products found to be defective so long as you return the Products to us, freight prepaid, to our service center located in Phoenix, Arizona. b) We will not be required to ship a replacement until we have confirmed through our examination that your item is in fact defective. We will pay freight costs to ship any repaired or replacement unit to you. If we are unable within a reasonable time to repair or replace your item, then you will be entitled to the refund of your purchase price. c) This warranty does not apply to any unit which we determine has been subjected by you or another party to (1) operating or environmental conditions in excess of our written specifications or recommendations; (2) damage, misuse or neglect; or (3) improper installation, repair, modification or alteration; or (4) use for which it was not intended or designed. This warranty also excludes expendable items, such as lamps, fuses, or other parts which fail from normal use. This is our only warranty for Products. KNOX EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES OR REMEDIES--WHETHER EXPRESS, IMPLIED, OR STATUTORY--INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. We also disclaim any implied warranty arising out of trade usage or out of a course of dealing or course of performance.
Your exclusive remedies concerning our performance or nonperformance are those expressly stated in this Agreement. Under no circumstances will Knox be liable for reprocurement costs, lost revenue or profits, loss of data, or for any other special, incidental or consequential damages, even if they were foreseeable or you have informed us of their potential. And we will not be liable for any damages claimed by you based upon any third party claim. Our total liability to you for your damages under this Agreement will not exceed the price you paid to us for the unit of Products at issue in your claim. This limitation will apply regardless of the form of action (i.e., whether the lawsuit is in contract or in tort, including negligence). Because some states do not allow exclusion or limitation of liability for consequential or incidental damages, in such states Knox’s entire liability is limited to the full extent permitted by law.
If you must return your vault for any reason, please contact our Customer Service Department by calling 800-552-5669 for return procedures and shipping instructions.
PLEASE NOTE: All Knox product is built to order.
Therefore, standard processing time is 5-10 working days from receipt of order. Standard orders ship GROUND, which typically takes an additional 3-5 working days. RUSH service is available by selecting AIR shipment. (Next day AIR or 2nd-day AIR)
All air shipments are considered RUSH orders.
Typical RUSH orders ship within 48 hours.
Larger RUSH orders (5 or more products) may take more than 48 hours to build.
Unique department requirements may also result in order delays regardless of shipping preference. Please call Knox Customer Service at (800) 552-5669 x558 with any questions regarding your order.
New 2012 IFC requires Key Boxes meet UL 1037 Attack Standard
SECTION 506 – Key Boxes
“IFC 506.1 When required. “Where access to or within a structure or an area is restricted because of secured openings or where immediate access is necessary for life-saving of fire-fighting purposes, the fire code official is authorized to require a key box to be installed in an accessible location. The key box shall be of an approved type listed in accordance with UL 1037, and shall contain keys to gain access as required by the code official.”
New 2012 Requirement for Key Boxes
22.214.171.124 Access Box(es).
“The AHJ shall have the authority to require an access box(es) to be installed in an accessible location where access to or within a structure or area is difficult because of security. The access box(es) shall be of an approved type listed in accordance with UL 1037.”
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