Main Category
Knox Residential Program - Fire & EMS
When responding to EMS Calls, who opens the door to let you in?
Emergency Medical Calls
When an individual is injured or becomes critically ill, you can respond quickly, without forcing entry, when a Knox-Box® key box is installed at or on the front door. With the entrance key stored inside, you simply open the door, provide medical assistance and relock the door when you leave. Entry damage is avoided.
No Forced Entry
Forced entry slows down your response and can further traumatize an already incapacitated individual making a stressful situation even more stressful. Forced entry also increases the responders’ exposure to injury.
Improve Response Times
Just open the Knox-Box and let yourself in. Once finished, simply relock the door when you leave. There’s no waiting for a neighbor with the key to let you in or having to look for a hidden key.
The 1650 Residential Knox-Box is ideal for individuals:
- with a history of medical problems
- recuperating from a hospital stay
- living along
- using an electronic calling/medical alert service
Start your Knox Residential Program
Contact the Knox Company to learn about how you can implement a Knox Residential Program in your jurisdiction.
FAQ's
FREQUENTLY ASKED QUESTIONS
Q: What is the Knox Company's policy regarding key security?
A: Knox provides Knox® Master Keys to authorized fire departments and law enforcement agencies for use only with the Knox System. Although departments take possession of these keys, the ownership of the Knox Master Keys and associated key codes remains with Knox. This is necessary to ensure the security of the Knox System. For this reason, it is imperative that Fire Departments and other registered Knox accounts keep these Knox Master Keys secure and not lend or share their keys with any unauthorized party. This restriction includes lending the key to locksmiths or lock box manufacturers.
Q: What should fire departments do to maintain key security?
A: Following these simple steps:
- Keep all Knox Master Keys in a secure place
- Do not release the Knox provided keys to any party outside of your department or agency
- Do not provide Knox installation database access to any non-fire department or non-law enforcement
- Notify Knox immediately of loss, theft or attempted duplication of any key
Q: How do I place an order?
A: Obtain the Authorization/Order form from the Fire Department that will respond to the location where you plan to install the Knox Product. An authorized signer must sign the form and all sections must be completed. Mail the form with payment to the Knox Company.
Q: Can I fax the Authorization/Order form to the Knox Company?
A: Yes. If you are paying by credit card, you can fax the Authorization/Order form directly to the Knox Company. If you choose to fax your order, please DO NOT mail the original form to the Knox Company as it can cause duplication.
Q: How long does it take to get my Knox product?
A: Standard processing time is 7 working days from receipt of your order. All standard orders are shipped ground. RUSH service is available for an additional charge. Please call Knox Customer Service at (800) 552-5669 for details.
Q: Pricing? How much does a Knox-Box cost?
A: Prices for all Knox products are listed on the backside of the Authorization/Order form.
Q: What is an Alarm Tamper Switch?
A: The Alarm Tamper Switch is a switch that is installed in the Knox-Box that connects to the alarm on your building or home. If anyone tampers with the box, the alarm will be activated.
Q: Who installs the Alarm Tamper Switch?
A: Usually your alarm company will come out and run the alarm wires to the box and connect them to the Tamper Switch.
Q: Where are my keys to the box?
A: If the box is keyed to the Fire Department, then the Fire Department has the only master key to all the Knox products installed in your area. You do not receive a key to the product because the key is controlled by the fire department. Please contact the Fire Department to come out and lock the door to your box.
Q: Do I need a Recessed Mounting Kit (RMK) for my recessed box?
A: The RMK is for use on new masonry construction only.
Q: How do I install my Knox product?
A: Always mount your Knox products to a secure, solid wall, beam, or post. A six-foot height level is recommended to resist vandalism. Please refer to mounting instructions that are shipped with the product. To be sure, please contact your Knox-Box authorized fire department for a specific mounting location.
Call our customer service support group at 800-552-5669, between 6:00 a.m. and 4:00 p.m. Mountain Standard Time.
E-mail Us Your Questions
Knox Company has dedicated staff of professionals available to help you. If you have questions regarding the use and operation of any Knox product, please e-mail us and we will help you get the answers you need.
Knox FDC Protection Program - Fire Service
The Knox® FDC Protection Program is a complete system that provides protection for both the intake and discharge sides of water based fire protection systems from accidental damage, vandalism and physical attack. This high quality system provides fire department control over FDC equipment at no cost to your department.
The locking Knox® FDC plug was developed to protect fire sprinkler connections from accidental damage, vandalism and physical attack. Installation of a locking FDC cap ensures sprinkler reliability and building safety by preventing foreign objects from entering the sprinkler system.
The Knox FDC locking plug is available in a 1.5 and 2.5 inch stainless steel male plug available in National Standard Thread and several other thread sizes and diameters. For female threads, a 2.5 inch SecureCap is available. Locking 4 inch and 5 inch StorzGuard caps made of hard-anodized aluminum are also available.
The locking caps and plugs are easily and quickly removed during an emergency with a Knox Keywrench. The Keywrench engages a lock on the product that is exclusive to the fire service nationwide. Keywrenches are controlled by each fire department that authorizes the program in their jurisdiction.
International Fire and Building Code
Language in the 2009 International Fire Code, 2009 International Building Code and 2009 NFPA 1, Fire Code all authorize the installation of locking caps in your jurisdiction. The codes read as follows:
2009 International Fire Code Chapter 912.3.1
2009 International Building Code Chapter 912.3.1
“Locking Fire Department Connection Caps: The fire code official is authorized to require locking caps on fire department connections for water-based fire protection systems where the responding fire department carries appropriate keywrenches for removal.”
2009 NFPA 1, Fire Code Chapter 13.1.12
“The AHD shall have the authority to require locking fire department connection (FDC) plugs or caps on all water-based fire protection systems.”
Knox-Box Rapid Entry System - Fire Departments
The KNOX-BOX® Rapid Entry System was specifically developed for the fire department. With one master key, you can gain access to commercial and residential property. More than 11,500 departments nationwide use Knox® key boxes, vaults, Haz-Mat cabinets, key switches, locking FDC caps, and padlocks.
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