| FREQUENTLY ASKED QUESTIONS
MOST COMMONLY ASKED QUESTIONS.
Q: What is the Knox Company's policy
regarding key security?
A: Knox provides Knox® Master Keys to authorized fire departments
and law enforcement agencies for use only with the Knox System. Although
departments take possession of these keys, the ownership of the Knox
Master Keys and associated key codes remains with Knox. This is necessary
to ensure the security of the Knox System. For this reason, it
is imperative that Fire Departments and other registered Knox accounts
keep these Knox Master Keys secure and not lend or share their keys
with any unauthorized party. This restriction includes lending
the key to locksmiths or lock box manufacturers.
Q: What should fire departments do to
maintain key security?
A: Following these simple steps:
- Keep all Knox Master Keys in a secure
place
- Do not release the Knox provided keys to any party
outside of your department or agency
- Do not provide Knox installation database access
to any non-fire department or non-law enforcement
- Notify Knox immediately of loss, theft or attempted
duplication of any key
Q: How do I place an order?
A: Obtain the Authorization/Order form from the Fire Department that
will respond to the location where you plan to install the Knox Product.
An authorized signer must sign the form and all sections must be completed.
Mail the form with payment to the Knox Company.
Q: Can I fax the Authorization/Order
form to the Knox Company?
A: Yes. If you are paying by credit card, you can fax the Authorization/Order
form directly to the Knox Company. If you choose to fax your order,
please DO NOT mail the original form to the Knox Company as it can cause
duplication.
Q: How long does it take to get my Knox
product?
A: Standard processing time is 7 working days from receipt of your order.
All standard orders are shipped UPS ground. RUSH service is available
for an additional charge. Please call Knox Customer Service at (800)
552-5669 for details.
Q: Pricing? How much does a Knox-Box
cost?
A: Prices for all Knox products are listed on the backside of the Authorization/Order
form.
Q: What is an Alarm Tamper Switch?
A: The Alarm Tamper Switch is a switch that is installed in the Knox-Box
that connects to the alarm on your building or home. If anyone tampers
with the box, the alarm will be activated.
Q: Who installs the Alarm Tamper Switch?
A: Usually your alarm company will come out and run the alarm wires
to the box and connect them to the Tamper Switch.
Q: Where are my keys to the box?
A: If the box is keyed to the Fire Department, then the Fire Department
has the only master key to all the Knox products installed in your area.
You do not receive a key to the product because the key is controlled
by the fire department. Please contact the Fire Department to come out
and lock the door to your box.
Q: What is Aluminization?
A: Aluminization is a zinc phosphate treatment to the product. If you
are in a salty air environment or humid conditions we recommend you
select this option to add extra rust protect.
Q: Do I need a Recessed Mounting Kit
(RMK) for my recessed box?
A: The RMK is for use on new masonry construction only.
Q: How do I install my Knox product?
A: Always mount your Knox products to a secure, solid wall, beam, or
post. A six-foot height level is recommended to resist vandalism. Please
refer to mounting instructions that are shipped with the product. To
be sure, please contact your Knox-Box authorized fire department for
a specific mounting location.
Call our customer service support group at 800-552-5669,
between 6:00 a.m. and 4:00 p.m. Mountain Standard Time.
E-mail Us Your
Questions
Knox Company has dedicated staff of professionals available to help
you. If you have questions regarding the use and operation of any Knox
product, please e-mail us and we will help you get the answers you need.
Download
a Specifications Sheet for Your Product (PDF Files)
Product installation and operations information is available for downloading.
Call our customer service support group at 800-552-5669,
between 6:00 a.m. and 4:00 p.m. Mountain Standard Time.
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