Knox Company will honor the return or exchange of any Knox® product(s) within 90 days of purchase, if the product(s) have not been used or installed. Product(s) that have been used or installed will not be accepted for return or exchange. In addition, all Knox key boxes, vaults, and cabinets must be returned in the original shipping box and packing material.
Before shipping product(s) for return or exchange, you must obtain a Return Material Authorization (RMA) Number from the Knox Company. Call 800-552-5669 (outside of Arizona) or 623-687-2300 in Arizona for your authorization number.
There will be a restocking charge for all product(s) that are returned or exchanged. The restocking charges are as follows:
|Knox Key Switch or Knox Padlock||$15.00|
|Knox FDC / StorzGuard® / Standpipe Lock||$15.00|
|Knox Storz Lock Adapters||$15.00|
|Knox Recess Mounting Kit||$15.00|
|Knox Residential Box®||$25.00|
|Knox Remote Power Box||$50.00|
|Knox Elevator Box||$35.00|
|Knox Document Cabinet||$75.00|
|Sentralok® / KeySecure®||$50.00|
|DrugBox Large or Small Capacity||$75.00|
|Postal Key Keeper||$25.00|
|Misc. Accessories - Micro-Switch, Tamper Alert, Multi-Purpose Electrical Switch||$5.00|
|Knox Box Doors Only||$25.00|
|Knox Box Shell Only||$15.00|
PLEASE NOTE: All Knox product is built to order.
Therefore, standard processing time is 5-10 working days from receipt of order. Standard orders ship GROUND, which typically takes an additional 3-5 working days. RUSH service is available by selecting AIR shipment. (Next day AIR or 2nd-day AIR)
All air shipments are considered RUSH orders.
Typical RUSH orders ship within 48 hours.
Larger RUSH orders (5 or more products) may take more than 48 hours to build.
Unique department requirements may also result in order delays regardless of shipping preference. Please call Knox Customer Service at (800) 552-5669 with any questions regarding your order.