Property Owner Support
Knox Company Limited Warranty
Subject to the terms below, Knox Company warrants Knox® mechanical products to be free from defective materials and workmanship and conform to published specifications for the lifetime of the Products and Knox® electronic products for a period of five (5) years from the date of purchase. During the warranty period, the Knox Company will repair or replace any part of a Product proving defective in material or workmanship.
Knox Company warrants that Products sold to Buyer will conform to the published specifications for the Product on the date the Product was shipped. Knox Company reserves the right to make changes to Knox Company products and has no obligation to alter Products previously purchased. Knox Company's sole obligation to Buyer and Buyer's exclusive remedy under this limited warranty is as follows: a) Knox Company will repair or replace without charge Products found to be defective so long as Buyer return the Products to Knox Company, freight prepaid, to the Knox Company service center located in Phoenix, Arizona. b) Knox Company will not be required to ship a replacement until Knox Company has confirmed through Knox Company examination that Buyer's item is in fact defective. Knox Company will pay freight costs to ship any repaired or replacement Product to Buyer. If Knox Company is unable to repair or replace Buyer's Product within ninety (90) days, then Knox Company will refund of Buyer's purchase price. c) This limited warranty applies only to the original purchaser and at the Product's original location, and does not apply to any Product which Knox Company determines has been subjected by Buyer or another party to (1) operating or environmental conditions in excess of Knox Company's published specifications; (2) damage, misuse or neglect; (3) improper installation, repair, modification or alteration; or (4) use for which the Product was not intended or designed. The warranty also excludes expendable items, such as lamps, fuses, or other parts which fail from normal use. This is Knox Company's only warranty for Products.
KNOX COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES OR REMEDIES--WHETHER EXPRESS, IMPLIED, OR STATUTORY--INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Knox Company also disclaims any implied warranty arising out of trade usage or out of a course of dealing or course of performance.
Buyer's exclusive remedies concerning performance or nonperformance of the Product are those expressly stated in this Limited Warranty. Under no circumstances will Knox Company be liable for re-procurement costs, lost revenue or profits, loss of data, or for any special, incidental or consequential damages, even if they were foreseeable or Buyer has informed Knox Company of their potential. And Knox Company will not be liable for any damages claimed by Buyer based upon any third party claims. Knox Company's total liability to Buyer for Buyer's damages under this Agreement will not exceed the price Buyer paid to Knox Company for the unit of Products at issue in Buyer's claim. This limitation will apply regardless of the form of action (i.e., whether the lawsuit is in contract or in tort, including negligence). Because some states do not allow exclusion or limitation of liability for consequential or incidental damages, in such states Knox Company's entire liability is limited to the full extent permitted by law.
If Buyer must return Buyer's Product for any reason, please contact Knox Company Customer Service Department by calling 800-552-5669 for return procedures and shipping instructions.