Knox will honor the return or exchange of products within ninety (90) days of purchase, if the products have not been used, installed or modified. Products that have been used, installed, or modified will not be accepted for return or exchange. In addition, all Knox key boxes, vaults, and cabinets must be returned in the original shipping box and packaging materials. Before shipping products or equipment for return or exchange, you must obtain a Return Authorization Number. Call 800-552-5669 (outside of Arizona) or 623-687-2300 (in Arizona) for an authorization number. There will be a restocking charge for all products that are returned or exchanged. Restocking charges are as follows: The charge is 15% of each unit price of the products returned or exchanged. If you selected an incorrect Fire Department on your order, there is a $40 rekey fee plus shipping/handling and applicable taxes. Your refund, if any, will be credited to the same payment method used to make the applicable purchase.
PLEASE NOTE: All Knox product is built to order.
Therefore, standard processing time is 5-10 working days from receipt of order. Standard orders ship GROUND, which typically takes an additional 3-5 working days. RUSH service is available by selecting AIR shipment. (Next day AIR or 2nd-day AIR)
All air shipments are considered RUSH orders.
Typical RUSH orders ship within 48 hours.
Larger RUSH orders (5 or more products) may take more than 48 hours to build.
Unique department requirements may also result in order delays regardless of shipping preference. Please call Knox Customer Service at (800) 552-5669 with any questions regarding your order.