Knox is committed to getting your order to you as efficiently as possible while maintaining the quality and security of products. Please review the information below to understand how Knox's shipping process works.
Order Processing & Manufacturing
All Knox products are built to order to meet the specific requirements of each customer and jurisdiction.
- Standard processing time: 5–10 business days from receipt of order
- Orders are processed in the order they are received
- Processing and lead times are estimates and may vary based on production volume, material availability, or unique department requirements
Please note that specialized or jurisdiction-specific requirements may result in additional processing time, regardless of the shipping method selected.
Shipping Methods & Transit Times
Shipping charges are calculated at checkout and are the responsibility of the customer.
Standard Shipping (Ground):
- Ships after standard processing is complete
- Typical transit time: 3–5 business days
Rush / Expedited Shipping:
- Available by selecting Express, 2 Day or Overnight shipping options at checkout
- All 2 Day or Overnight shipments are considered rush orders
- Typical rush orders ship within 48 hours
- Larger rush orders (5 or more products) may require additional build time
Delivery Estimates & Delays
While Knox makes every reasonable effort to meet estimated shipping and delivery timelines, delivery dates are not guaranteed.
Occasional delays may occur due to:
- High production demand
- Carrier delays
- Supply chain disruptions
Lead times are subject to change without prior notice.
Shipping Responsibility & Risk
- Orders are shipped to the physical address provided at checkout
- Title to the product passes to the customer FOB our shipping dock once payment is received in full
- Knox is not responsible for delays once the order has shipped
QUESTIONS ABOUT YOUR ORDER?
Our customer service team is happy to help.
Knox Customer Service: 800-566-9269
