Return Policy

Knox will honor the return or exchange of Products and Equipment within ninety (90) days of purchase, if the Products or Equipment have not been used or installed or modified. Products that have been used, installed or modified will not be accepted for return or exchange. In addition, all Knox key boxes, vaults, and cabinets must be returned in the original shipping box and packaging materials.

Before shipping Products for return or exchange, you must obtain a Return Authorization Number from us. Call 1-800-552-5669 (outside of Arizona) or 623-687-2300 (in Arizona) for your authorization number.

There will be a restocking charge for all Products that are returned or exchanged. The restocking charges are as follows:

Product Fee
Knox Gate and Key Switch, Knox Padlock $15.00
Knox FDC Lock / Storz Lock / Standpipe Lock $15.00
Knox Storz Lock Adapters $15.00
Knox Recess Mounting Kit $15.00
Knox Residential Box $25.00
KnoxBox® 3200 $35.00
KnoxVault® 4400 $45.00
Knox Remote Power Box $50.00
Knox Elevator Box $35.00
Knox Document Cabinet $75.00
Knox Setralock® / KeySecure® $50.00
Knox MedVault® Large or Small Capacity $75.00
Knox Postal Key Keeper® $25.00
Misc. Accessories - MicroSwitch, Tamper Alert, Multi-Purpose Electrical Switch $5.00
KnoxBox Doors Only $25.00
KnoxBox Shell Only $15.00

Shipping Policy

PLEASE NOTE: All Knox product is built to order.

Therefore, standard processing time is 5-10 working days from receipt of order. Standard orders ship GROUND, which typically takes an additional 3-5 working days. RUSH service is available by selecting AIR shipment. (Next day AIR or 2nd-day AIR)

All air shipments are considered RUSH orders.

Typical RUSH orders ship within 48 hours.

Larger RUSH orders (5 or more products) may take more than 48 hours to build.

Unique department requirements may also result in order delays regardless of shipping preference. Please call Knox Customer Service at (800) 552-5669 with any questions regarding your order.