Knox will honor the return or exchange of products within ninety (90) days of purchase, if the products have not been used, installed or modified. Products that have been used, installed, or modified will not be accepted for return or exchange. In addition, all Knox key boxes, vaults, and cabinets must be returned in the original shipping box and packaging materials. Before shipping products or equipment for return or exchange, you must obtain a Return Authorization Number. Call 800-552-5669 (outside of Arizona) or 623-687-2300 (in Arizona) for an authorization number. There will be a restocking charge for all products that are returned or exchanged. Restocking charges are as follows: The charge is 15% of each unit price of the products returned or exchanged. If you selected an incorrect Fire Department on your order, there is a $40 rekey fee plus shipping/handling and applicable taxes. Your refund, if any, will be credited to the same payment method used to make the applicable purchase.
It is our responsibility to ship your accepted order to you at the physical address provided when making the order. You will be responsible for all associated shipping and handling charges. While we agree to use reasonable efforts to meet the shipping and delivery dates provided online, we will not be responsible for any delays in shipments.
All Knox products are built to order. Therefore, standard processing time is 5 to10 working days from receipt of order. Standard orders ship GROUND, which typically takes an additional 3 to5 working days. RUSH service is available by selecting AIR shipment. (Next day AIR or 2nd-day AIR). All air shipments are considered RUSH orders. Typical RUSH orders ship within 48 hours. Larger RUSH orders (5 or more products) may take more than 48 hours to build. Unique department requirements may also result in order delays regardless of shipping preference.
Please call Knox Customer Service at 800-552-5669 with questions regarding your order. Upon payment in full, title to the product passes to you, FOB our shipping dock.